How to pay your Connexus bill
Your service charges are billed according to your billing cycle and may be monthly, quarterly or annually depending on your particular plan and period chosen. You will be billed in advance for regular service charges such as access fees, and in arrears for other charges such as usage depending on your billing period. We attempt to include all charges for a billing period in the relevant bill, however, sometimes we may need to include charges from a previous billing period on a current bill.
Your first Connexus bill
Your first bill will include any connection charges, modem charges and may have charges for days in the month until the end of your billing cycle. It may also include charges in advance for the next billing cycle.
For billing assistance please contact our accounts team on 1300 133 888.
Payment will be automatically charged to your nominated credit card. A copy of your invoice and receipt will be emailed to you and is available to download from the Connexus “My Account Centre”. http://accounts.connexus.net.au
Your invoice will be emailed to your nominated email address/s and is available to download from the Connexus “My Account Centre”. http://accounts.connexus.net.au For email bills new charges are due 17 days from date of issue.
Your invoice will be posted to your nominated postal address and is available to download from the Connexus “My Account Centre”. http://accounts.connexus.net.au A $3.50 invoice processing fee will be applied to each invoice if you choose a paper billing option. For paper bills new charges are due 17 days from date of issue.
Please Note: Some plans require paperless billing and automatic credit card payment.
Pay online at http://billpay.connexus.net.au or Telephone 1300 133 888 during business hours
Please Note: Diners Club (Diners) and American Express (AMEX) payments attract a credit
card surcharge fee equal to 3% of the value of the transaction. This will be charged to your
credit card at the time of payment.
Telephone and Internet Banking - BPAY
Call your bank, credit union or building society to make this payment from your cheque or savings account.
The biller code and your unique reference number can be located on your invoice.
Mail to: PO BOX 193, Collins Street West, VIC, 8007
Please include the Payment Slip attached to the invoice in the envelope.